Seamless Technology Support
Providing comprehensive technical support for your organization's success.
Tech Administrator Organization
Tech Administrator Organization (TAO) ensures that company hardware, software, and network systems operate effectively and efficiently. TAO also responsible for providing technical support to end-users, managing company assets, and maintaining accurate documentation on hardware, software, and user support procedures.
Help Desk Support: Providing first-level support for technical issues such as hardware, software, and network problems via phone, email, or live on-site support.
Troubleshooting: Identifying and resolving hardware and software issues, including configuring, testing, and deploying new hardware and software systems.
Maintenance: Maintaining and updating company hardware and software systems, including regular maintenance and upgrades.
Documentation: Maintaining accurate and up-to-date documentation on hardware, software, and user support procedures.
User Support: Providing technical support to end-users, including resolving technical issues and answering questions related to hardware, software, and network connectivity.
Asset Management: Tracking and managing company hardware and software assets, including maintaining an accurate inventory and tracking licenses and warranties.
Training: Training end-users on hardware, software, and network-related topics.
Vendor Management: Managing vendor contracts for hardware and software equipment and services.
Disaster Recovery: Developing and implementing disaster recovery plans to minimize downtime in the event of a technical failure or other emergency.
Security: Ensuring company hardware, software, and network systems are secure and implementing appropriate security measures such as access controls and antivirus software.